shipping policy
At Just Simply XO, we strive to ensure timely delivery of your orders. Please review our shipping policy below:
Order Processing:
All orders require 7–10 business days for processing before they are shipped. Please note that business days exclude weekends and holidays. During peak seasons or sales events, processing times may be slightly extended, but we will do our best to fulfill your order as quickly as possible.
Shipping Methods and Times:
We offer several shipping options to accommodate your needs. Please note that shipping times vary depending on the shipping method selected at checkout:
- Standard Shipping: Typically takes 5-7 business days for delivery after order processing.
- Expedited Shipping: Usually delivers within 2-3 business days after order processing.
- Express Shipping: Provides the fastest delivery, arriving within 1-2 business days after order processing.
Please note that shipping times are estimates and may vary based on factors such as destination, carrier delays, and unforeseen circumstances. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.
International Shipping:
We currently ship only within Canada. We hope to offer international shipping in the future, stay tuned!
Shipping Costs:
Shipping costs are calculated based on the weight and dimentions of your order and the shipping method selected. You can view the shipping charges at checkout before completing your purchase.
Free Shipping:
We offer free standard shipping on eligible orders of $100 CAD or more (before taxes, after discounts) within Canada. Free shipping cannot be combined with other discount codes, promotional offers, or sales unless otherwise stated. If a discount code is applied, the free shipping offer will no longer be available.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
Contact Us:
If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team at justsimplyxo@gmail.com. We’re here to assist you and ensure a smooth shipping experience.
returns policy
At Just Simply XO, we take pride in the quality and craftsmanship of our products. Please review our return and damage policy below.
Handcrafted Products, Including Candles
Due to the handmade nature of our products, all handcrafted items, including candles, are final sale. We do not accept returns, exchanges or cancellations on handcrafted products.
Each order is carefully inspected and packaged before leaving our facility. If your order arrives damaged, please contact us within 3 days of delivery and provide your order number along with clear photos of:
- The damaged product
- The product packaging
- The shipping box or mailer, including any visible damage
Damage During Shipping or Delivery
If damage occurs during shipping, delivery or handling by the courier and is determined to be outside of Just Simply XO’s control, an approved damage claim will be issued as store credit only.
Store credit will be provided for the value of the affected product and may be used toward a future purchase from Just Simply XO.
All damage claims are reviewed individually. We reserve the right to request additional photos or information before approving a claim. Claims submitted without sufficient photographic evidence may not be eligible for store credit.
Damage After Delivery
Our candles are delicate and should be handled with care.
Damage resulting from improper handling, misuse, improper storage, failure to follow candle care instructions, or damage occurring after delivery is not eligible for store credit.
This includes damage that occurs while opening the product or removing protective packaging, including shrink wrap. Please use care when removing all packaging.
Product Issues
If you believe you have received an item with a manufacturing defect or there has been an error with your order, please contact us within 3 days of delivery with your order number and clear photos of the product.
We will review the issue and determine the appropriate resolution.
Other Products
For non-handcrafted products, we offer exchanges within 3 days of delivery.
To qualify for an exchange, the item must be unused, in its original packaging and in resalable condition. Proof of purchase, such as an order number, confirmation email or receipt, is required.
Certain products may be marked as final sale and will not be eligible for exchange. Any applicable exclusions will be indicated on the product page.
Thank you for choosing Just Simply XO and for supporting our handmade business.